PRIVACY POLICY

Belize Dive Haven is committed to safeguarding your privacy while visiting the Belize Dive Haven website, namely, belizedivehaven.com. Our goal is to provide you with an Internet experience that delivers the information, resources and services that are most relevant to you about our company. To achieve this goal, part of the operation of the website includes the gathering of certain types of information about website users. Because we understand that your privacy is important, we wish to explain the types of information we gather and the way in which we use it.

This Privacy Policy applies to the Belize Dive Haven website.                             

This Privacy Policy covers two types of information gathered at the website, personal and aggregated. The term “personal information” refers to data you voluntarily provide in connection with use of the website that identifies you and/or the company on whose behalf you are accessing and using the website. Personal information includes, e.g., data submitted in connection with our services such as your name, e-mail address, phone number, company affiliation, physical address and/or certain other personal information.

The term “aggregated data” refers to general information regarding visitors and users of the website that relates to use of the website, e.g., traffic patterns, number of visits to certain pages, visits from other web sites or to third-party web sites linked to the website, use of particular services and interest in services, information or features of the website or other parties made available through or found at the website.

What information is collected about you? How do we use it?

We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. Belize Dive Haven typically uses your information to

  • Help us create content that is relevant to our visitors
  • Improve our website and social media pages and ensure that content on these is presented in the most effective manner for you
  • Provide you with information, products or services that you request from us or which we feel may interest you
  • Help us understand general trends and patterns relating to our business;
  • Provide for the safety and security of our guests and visitors
  • Manage general record keeping
  • Enable us to compile anonymous, aggregated statistics that allow us to understand how users use our websites and to help us improve the structure of our websites
  • Enable you to make reservations and payments
  • Meet any legal and/or regulatory requirements
  • Provide the products or services you request from us
  • Improve our products and services and to ensure our products and services are of interest to you

You may wish to submit an information request about one of our services or products, participate in one of our promotions or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as your name and postal address. In the event you opt to provide us with this information, we will only use it for the purpose specified by you at the bottom of the information gathering form. All forms will provide an opt-out option to allow you to choose not to participate in Belize Dive Haven lists. In deciding whether or not to join such lists, please note that they are only used for Belize Dive Haven purposes. We do not sell, rent or share any of your personal information with any other party, including any third-party joint promoters, nor use it for unapproved commercial purposes. You may request to be removed from our lists at any time. All emails distributed to our lists will contain easy, online access to unsubscribe.

Marketing and profiling purposes is managed solely by Belize Dive Haven as data controller. Your decision to provide your information for such purposes is optional and will have no consequence on your ability to stay with us or benefit from the requested service. All purposes concerning your booking, your stay and to provide you with the services you have requested, is managed by Belize Dive Haven. Your decision to provide information to us is voluntary however, if you do not provide such information you may no longer be able to benefit from our services.

How Long Do We Keep Your Information For?

Belize Dive Haven keeps your information for as long as needed to fulfil the purposes for which it is collected, unless otherwise provided by law.

Use of Aggregated Data:

Belize Dive Haven is interested in improving the Site and may develop and offer new features and services. We monitor aggregated data regarding use of the Site for marketing purposes and to study, improve and promote use of the Site. In connection with such purposes, Belize Dive Haven may share aggregated data with third parties collectively and in an anonymous way. Disclosure of aggregated data does not reveal personal information about individual Site users in any way that identifies who they are or how to contact them.

Double Click Advertising: Allows us to monitor (using non-personally identifiable data) the number and type of relevant searches made for it on Google. Privacy policy available at www.google.com/policies/technologies/ads/

Facebook Custom Audience:  Allows Belize Dive Haven to create an audience using data held by Facebook to deliver interest-based advertising https://www.facebook.com/policy.php

Google Adwords: Google Adwords collects anonymous information on users of the Site through to conversion to enable tracking of marketing. The technologies utilized allow Adwords to collect this information entirely anonymously. Privacy policy can be found here http://www.google.com/intl/en/policies/privacy/

Google Analytics: Monitors usage of site (using non-personally identifiable data). Privacy policy available at www.google.com/intl/en/analytics/privacyoverview.html

Google Dynamic Remarketing: Belize Dive Haven uses ‘Remarketing’ to advertise online. This means that third-party vendors, including Google, will show ads on sites across the Internet. Google will use cookies to serve ads based on past visits to this website. Privacy policy can be found here http://www.google.com/intl/en/policies/privacy/

Exceptions to the Privacy Policy:

Belize Dive Haven has 2 exceptions to these limits on use of personal information:
(1) Belize Dive Haven may monitor and, when we believe in good faith that disclosure is required, disclose information to protect the security, property, assets and/or rights of Belize Dive Haven from unauthorized use, or misuse, of the website or anything found on the website.

(2) Belize Dive Haven may disclose information when required by law, however, only to the extent necessary and in a manner that seeks to maintain the privacy of the individual.

Use of Cookies:

To enable features at the website, Belize Dive Haven may assign one or more “cookies” to your Internet browser. Cookies, among other things, speed navigation through our website, keep track of information so that you do not have to re-enter it each time you visit our website and may provide you with customized content. A cookie is an Internet mechanism composed of a small text file containing a unique identification number that permits a web server to send small pieces of information or text by means of your browser and place them on your computer’s hard drive for storage. This text lets the web server know if you have previously visited the web page. Cookies by themselves cannot be applied to find out the identity of any user. We use cookies to collect and maintain aggregated data (such as the number of visitors) to help us see which areas are most popular with our users and improve and update the content on our site. While in the process of browsing our site, you also provide us with information that doesn’t reveal your personal identity — what type of destination you’re exploring, for example. We utilise this aggregated data only as explained in this Privacy Policy. We do not connect aggregated data to any name, address or other identifying information. Information may include

  • Date and time
  • Originating IP address
  • Domain name
  • Type of browser and operating system used (if provided by the browser)
  • URL of the referring page (if provided by the browser)
  • Object requested
  • Completion status of the request
  • Geographic location
  • Language preferences

Links Provided to Other Sites:

Belize Dive Haven may provide links to a number of other web sites that we believe might offer useful examples of our work and services. However, those sites may not follow the same privacy policies as Belize Dive Haven. Therefore, we are not responsible for the privacy policies or the actions of any third parties, including without limitation, any web site owners whose sites may be reached through this website, nor can we control the activities of those web sites. We urge you to contact the relevant parties controlling these sites or accessing their on-line policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data.

Your Consent to this Privacy Policy:

Use of the website signifies your consent, as well as the consent of the company for whom you use the website and whose information you submit (if any), to this on-line Privacy Policy, including the collection and use of information by Belize Dive Haven as described in this statement and also signifies agreement to the terms of use for the website. Continued access and use of the website without acceptance of the terms of this Privacy Policy relieves Belize Dive Haven from responsibility to the user.

Information You Provide:

We will collect, store and process information about you if you voluntarily provide us with such information in connection with the following:

  • Filling in a form on our website
  • Filling in a physical registration card;
  • Contacting us by telephone or face to face (e.g., in the context of making a reservation);
  • Sending us a letter, e-mail or social media message;
  • Subscribing to receive a service from us (e.g., a newsletter, blog or by following us on social media);
  • Requesting promotional information from us (e.g., information about any of our offers or services)
  • Participating in a survey, competition or prize draw; or
  • Contributing content to us (e.g., for display on blog or social media channels).

The types of information we may obtain include:

  • Your name, gender, home and work contact details, business title, e-mail address, telephone number, date and place of birth, nationality;
  • Details of food allergies/dietary requirements and special requests made (for example, relating to a disability) you provide to us;
  • Passport and visa information, payment information, travel history and details of joint travellers;
  • Dates of your stay or travel with us and associated charges;
  • Purchase or delivery of products or services;
  • Reviews and opinions about our brands, products and services;
  • Information we receive about you from any third parties through whom you have booked your arrangements

We do not collect “sensitive information” (e.g., information on racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) unless it is volunteered by you.

How We Protect Your Information:

We maintain administrative, technical and physical safeguards designed to protect the information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Services providers and contractors who might have access to your information in order to provide services on our behalf will be contractually obliged to keep such information in confidence, provide adequate data security measures, and may not use that data for any other purpose.

For your own protection, we encourage you not to include sensitive personal information, credit card or similar data in any e-mails you send us or our staff.

Policy Modifications & Contacting Belize Dive Haven:

Belize Dive Haven reserves the right to change this Privacy Policy at any time; notice of changes will be published on this page. Changes will always be prospective, not retroactive. If you have questions about our policies, please contact:

Belize Dive Haven:

Resort:

1/4 Mile Burrell Boom Road, Ladyville, Belize

Corporate Office:

1325 The Queensway, Etobicoke, ON M8Z 1S8 Canada